Cancellation & Refund Policy
Free cancellation up to 12 hours before your visit, no contracts on weekly bookings, and a same-day re-clean guarantee.
Last updated: 23 August 2026
We know plans change. This policy explains what happens when you need to cancel, move or shorten a booking with NK Cleaning Co., and when a refund or free re-clean applies. It forms part of our Terms & Conditions.
Cancelling or rescheduling a booking
| When you tell us | What happens |
|---|---|
| More than 12 hours before the start time | Free. Cancel or move to another day at no charge. |
| Between 4 and 12 hours before | Free to reschedule once. A cancellation may be charged at 50% of the booking value if the maid can no longer be given other work. |
| Less than 4 hours before, or the maid cannot get in | Charged in full, because the slot and the travel can no longer be filled. |
To cancel or reschedule, WhatsApp or call +971 58 664 5091. A cancellation is only effective once we have replied to confirm it.
If we cancel
If we have to cancel — illness, a vehicle problem, or a maid becoming unavailable — we will tell you as early as we can, offer the next available slot, and you pay nothing for the cancelled visit. Any amount already paid for that visit is refunded in full within 7 working days.
Shortening a visit on the day
Our minimum booking is 2 hours. If you ask the maid to finish early, the booked hours remain payable, subject to that 2-hour minimum. If the maid finishes the agreed scope of work early, you are charged only for the hours worked, with the 2-hour minimum still applying.
Weekly and monthly bookings
Regular bookings can be paused or cancelled at any time with 48 hours’ notice before the next visit. There is no contract, no lock-in and no cancellation fee. Individual visits within a regular booking follow the notice periods in the table above.
Our re-clean guarantee
If any part of the clean does not meet the agreed standard, tell us on the same day as the visit, with photos where possible. We will send a maid back to redo that work free of charge, usually within 48 hours. The re-clean covers the same scope of work as the original booking.
Refunds
- A refund is considered where we cancelled the visit, where the maid did not attend, or where a re-clean was offered and you did not want one.
- Refund requests must be raised within 7 days of the visit.
- Approved refunds are returned by the original payment method, or by bank transfer where the payment was in cash, within 7 working days of approval.
- We do not refund visits that were completed to the agreed scope simply because more work was expected than was booked. If your home needs more time, tell us and we will quote for the extra hours.
How to raise a complaint
- WhatsApp or call +971 58 664 5091 on the day of the visit.
- Tell us what was missed and send photographs if you can.
- We will respond within 24 hours with a re-clean slot, or an explanation if a re-clean is not appropriate.
- If you are still not satisfied, email info@nkcleaningco.com and the owner will review the case personally.