Terms & Conditions

Last updated: 23 August 2026

These Terms and Conditions govern all cleaning and maid services supplied by Noor Kasur Cleaning Services Co., trading as NK Cleaning Co. (DED licence 1109962, Dubai, UAE). By confirming a booking with us by WhatsApp, telephone, email or through this website, you agree to these terms.

1. Our service

We supply trained, background-checked cleaning staff for residential and light commercial properties inside Dubai. Our maids carry out general cleaning, deep cleaning, ironing, laundry and move-in / move-out cleaning. We do not provide live-in maids, visa sponsorship, pest control, or specialist services such as duct or facade cleaning.

2. Service area

We operate inside the Emirate of Dubai only, in the communities listed on our areas page. We are not able to take bookings in Sharjah, Ajman, Abu Dhabi or the other emirates.

3. Bookings and confirmation

• A booking is only confirmed once we have replied with the date, time, number of hours and the total price, and you have accepted it.
• You must give an accurate address, property type and access instructions. Incorrect information may lead to a delay or a cancellation charge.
• Same-day bookings are offered subject to a maid being available in your area.

4. Prices and payment

• Our standard rate is AED 35 per hour with a minimum booking of 2 hours. Weekly and monthly bookings are agreed at a lower rate.
• The price quoted before your booking is the price you pay. We do not add travel charges, fuel charges or hidden fees.
• Payment is due on completion of the visit in cash or by bank transfer, unless another arrangement has been agreed in writing.
• Additional time beyond the booked hours is charged at the hourly rate and only worked with your agreement.

5. Cleaning materials and equipment

By default the maid uses the cleaning products and equipment already in your home, which keeps the price down. If you would like us to bring materials and equipment, tell us when booking so we can arrange it and confirm any charge. We are not responsible for damage caused by customer-supplied products used according to their instructions, or by equipment that is faulty.

6. Access to the property

You must provide safe access to the property at the agreed time, together with running water and electricity. If our maid cannot gain access within 30 minutes of the agreed start time, the visit is treated as a late cancellation under clause 8.

7. Your responsibilities

• Secure cash, jewellery, documents and other valuables before the visit.
• Tell us in advance about pets, fragile or high-value items, and any area you do not want entered.
• Provide a safe working environment. Our staff will not use unstable ladders, clean exterior windows above ground level, move heavy furniture or appliances alone, or handle hazardous waste, mould or bio-hazards.

8. Cancellations and changes

Cancellations and rescheduling are covered by our Cancellation & Refund Policy, which forms part of these terms.

9. Complaints and re-clean guarantee

If any part of the clean does not meet the agreed standard, tell us on the same day as the visit and we will return and put it right at no extra charge. Complaints raised more than 24 hours after a visit may not qualify for a free re-clean, because we cannot verify the condition of the property.

10. Damage and liability

• Report any damage or loss you believe was caused during a visit within 24 hours, with photographs where possible.
• Our liability for any single booking is limited to the value of that booking, except where UAE law provides otherwise.
• We are not liable for pre-existing damage, normal wear, items that were already faulty or loose, colour change to surfaces cleaned at your instruction, or damage resulting from inaccurate information you gave us.
• We are not liable for indirect or consequential loss.

11. Our staff

All maids are employed or engaged by NK Cleaning Co. and are covered by our trade licence. You agree not to employ, or attempt to employ, any member of our staff directly, or through another company, for a period of 12 months from their last visit to your property. Direct employment of a maid outside a licensed company may also breach UAE labour rules.

12. Health and safety

Please do not ask our staff to work while unwell, to work more than the booked hours without agreement, or to carry out tasks outside the scope of cleaning. Our maids may end a visit and leave if they feel unsafe or are treated inappropriately, and the full booking value remains payable.

13. Privacy

Personal information is handled as described in our Privacy Policy.

14. Changes to these terms

We may update these terms. The version published on this page at the time of your booking is the version that applies to it.

15. Governing law

These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai. Any dispute is subject to the exclusive jurisdiction of the Dubai Courts.

16. Contact

Noor Kasur Cleaning Services Co. (NK Cleaning Co.)
DED licence 1109962 — Building Cleaning Services, Dubai, UAE
Email: info@nkcleaningco.com
Phone / WhatsApp: +971 58 664 5091